Lawyers Used to be Reserved for the Rich and Powerful
If you needed help, you were out of luck unless you were willing to mortgage your first-born child and possibly sell a kidney.
Even if you could afford the help, you had to take time away from work and your family for office meetings at inconvenient times.
Every one of those meetings left you confused and anxious because every other word out of the lawyer’s mouth required a legal dictionary.
As for client service … forget it. You’d wait days, if not weeks, for your lawyer to take a few minutes to return a phone call. If you missed it, you were out of luck.
Email? Texts? Video chat? No self respecting attorney would sink to that level.
Social media? A waste of time involving pictures of cats and discussions about what people ate for lunch.
It was like some twisted version of Lord of the Rings. You had to basically give up everything, leave your job and family behind for an undetermined period of time, and then wrestle the tiniest bit of information out of someone who did everything possible to keep you in the dark.
Imagine Gollum guarding The Precious … only worse.
We Changed the Rules of the Game
We took one look at the way lawyers operated and thought, there has to be a better way.
We freed up information, making it all available online. Articles, blog posts, podcasts, and social media helped bring knowledge to people in a clear, understandable way. Jargon was banished. The complex was made accessible.
We opened lines of communication. Phone lines were ripped out of the wall and made mobile. Text messaging, online chat and video conferencing were adopted to make interaction easier.
We removed barriers. Rather than forcing people to come to us, we started meeting by phone and video. We started recording all client meetings and gave copies to our clients so they could get a better understanding of our advice and the solutions we recommended.
We empowered our clients with actionable advice. Our clients come to us because of problems with student loans, consumer debts, credit report errors, and debt collectors. We analyze the situation, ask questions, and break down all the ways to overcome those challenges. We’re available if needed, but most of our clients end up relying on us for advice so they can take action on their own – without needing to pay more.
Our Core Beliefs
You deserve to be treated fairly and honestly by the government, banks, and corporate interests.
Your credit score does not define your value as a person.
There’s no shame in owing money.
Knowing your rights is the first step towards financial empowerment.
Empowerment begins with reliable information delivered clearly and understandably.
Getting professional help to solve a problem is courageous.
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